John Deere Recruits for Territory Customer Support Manager (French Speaking)

John Deere is an International leader in the manufacturing of agriculture, construction, consumer and commercial equipment. The company is driven by values of innovation, commitment, quality and integrity. Our products have stood the test of time. John Deere plans to develop their their Central Africa business specifically focusing on East Africa i.e. Kenya and West Africa i.e Ghana. Offices will be based in Accra and Nairobi. Job Description The Territory Customer Support Manager is responsible to achieve marketing unit customer support and satisfaction goals, parts and service marketing and management capability in a specific geographic area of responsibility (West Africa). The successful candidate will be based in Accra, Ghana. He will manage the product support process to prompt and resolve technical and/or parts issues impacting machine performance and uptime by developing customer relationships and by administering product warranty and other reimbursement policies, resulting in channel partner market share growth, development, profitable operations, and customer satisfaction with parts and service Required Skills or Experience The ideal candidate should be in a possession of a tertiary technical/engineering qualification (DIESEL or TRACTOR MECHANIC) and have a strong technical and mechanical ability. A Business/Management/Engineering technology or Agricultural Science qualification will be advantageous. The following knowledge/technical skills are required:- Demonstrated sales and marketing skills Field Experience with regular customer contact, knowledge of dealer/distribution network, limited geographic area of responsibility and broad product knowledge Technical training experience relating to design/diagnostic of mechanical, electrical and hydraulic systems Experience external to John Deere within similar industries and disciplines Good computer knowledge (MS Office) Proficiency in English and French languages will be a prerequisite as this position will serve West Africa How To Apply Only resumes with English and French will be considered and all resumes must indicate both English and French proficiency as Conversational, Fluent or Expert. Conversational = Able to understand and formulate verbal and written communication Fluent = Able to fluently understand and communicate verbally and in writing Expert - Able to communicate verbally and in writing as a native speaker Interested candidates are invited to send CV's to Rika Nel: employ_re@global.co.za, rika@employ-re.co.za Please regard your application as unsuccessful if you are not contacted before 15 May, 2011